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Category Archives: Insight

New Ai Chatbot for comparison sites

InsightBy David McKeeSeptember 22, 2023

C-Centric has launched the first-ever AI chatbot designed to facilitate ‘chat led’ switching between comparison site and provider site.
July 14 2023

Exclusive Networking Dinner: With guest speaker Nick Dymott from Manchester United. 14th Sept 2023

InsightBy David McKeeAugust 25, 2023

Shifting Mindsets with AI and Data Driven Success

C-Centric completes the acquisition of Warwick Analytics

InsightBy David McKeeDecember 20, 2021

Customer insight products – PrediCX, AI for Contact Centres – move to new ownership

Five AI tips to improve Zendesk workflow

InsightBy BeyondDecember 10, 2021

Bring more insight to your Zendesk views

Adobe Experience User Group Dinner – 4th Dec 2019

InsightBy David McKeeNovember 7, 2019

Adobe Experience User Networking Group

Adobe Experience User Group Dinner – 30th July 2019

InsightBy David McKeeNovember 6, 2019

Adobe Experience User Networking Group

Webinar – Outbound compliance

InsightBy David McKeeJune 19, 2019

How to keep your outbound operations compliant (GDPR & 2017 OFCOM regulation changes)

Google My Business Webinar

InsightBy David McKeeApril 9, 2019

Webinar: 17th April 16:30 – 16:45

Optimise the inbound routing of consumers to agents – download the white paper

InsightBy David McKeeFebruary 20, 2018

How new analytics-driven inbound call-routing can transform conversion and reduce cost.

Contact centre compliance – free download

InsightBy David McKeeDecember 19, 2017

C-Cam – a new solution that enforces outsourced Contact centre compliance and delivers back control to management

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