The Data IQ judges have nominated C-Centric for “Most Innovative use of AI”  award. This is for the development of agentic BOTs that advise and recommend options to consumers on utility switching.  The agentic BOTs ingest consumer browsing behaviour , socio demographic attributes & home value data to help with conversational recommendations. The agentic Bots then transfer the consumer to the supplier E-Commerce check out with selected product details populated. In addition it initiates and transfer the conversation to the supplier chat agents to complete the transaction. No conversation contest is lost. In A/B test this has increase conversion by up to 89%.  

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